Shipping Policy
Delivery charges
We deliver to England, Scotland and Wales. We are not able to deliver to Northern Ireland at the moment. Your delivery cost is always shown at checkout before you pay.
Standard delivery (2 working days)
Under 5kg: £2.99, FREE over £30
5kg to 15kg: £6.99, FREE over £55
Over 15kg: £12.99
Express delivery (next working day)
Up to 15kg: £8.99, FREE over £65
Over 15kg: £14.99
*Free UK delivery on orders over £30 applies to orders under 5kg. Heavier orders are charged as shown above.
Deliveries
Orders placed before 5pm (UK time), Monday to Friday, are dispatched the same working day. Orders placed after 5pm or at the weekend are dispatched the next working day. During peak periods there may be slight delays in processing your order.
All orders are sent with a tracked service. After dispatch, standard delivery arrives in 2 working days and express delivery arrives the next working day.
Orders will always be sent to the delivery address entered at checkout. Please check the delivery address is correct before checking out. We will not accept any liability for mis-deliveries or re-deliveries.
Fresh & Perishable Products
By placing an order for fresh, chilled, frozen, or other perishable products, you agree to ensure that someone is available to accept delivery at the delivery address on the expected delivery date.
We do not accept any responsibility if delivery cannot be completed because no one is available to receive the order. If a delivery attempt is unsuccessful due to the recipient's unavailability, any fresh, chilled, frozen, or perishable products may be disposed of by the courier or become unsuitable for consumption.
No refunds, replacements, credits, or compensation will be provided for fresh, chilled, frozen, or other perishable products where delivery cannot be completed because the recipient was unavailable, delivery instructions were insufficient, or incorrect delivery information was provided.
Due to the nature of perishable goods, risk in such products passes to the customer upon delivery or upon the first failed delivery attempt where the customer or recipient is unavailable to accept delivery.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened and unused, in its original packaging and in the same condition you received it. You will also need the receipt or proof of purchase. For hygiene and food safety reasons, opened food, drink, toiletries and perishable products cannot be returned unless they are faulty.
To start a return, contact us at sales@groceriesrus.co.uk.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged or incorrect, so that we can put it right.
Refunds
We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 working days. Please remember it can take some time for your bank or card provider to process the refund.
If more than 15 working days have passed since we approved your return, please contact us.